We at Surfing Live strive to provide you with the best surf entertainment ever seen online. Here are some common support issues that come up when viewing our live streams and media:

You must have Windows Media 9 or above to view our live streams. Get the FREE Player here!

Our state of the art Live streams use the most current version of Windows Media Player. If you have Windows 98, Windows Millenium or Windows XP your computer most likely came loaded with Media Player 7 and you will need to install the newer version of Windows Media Player 9 or above.

You must have a high speed connection either DSL or Cable. Our cams run with a bit rate of up to 400K. If you are getting a constant "buffering" message in the player window then your connection is not fast enough. This usually happens when you are using a shared wireless connection. Most "wired" users will not experience this error.

You need Macromedia Flash installed. Much of our content is Flash, in order to have a good user experience make sure you have the newest version of Flash installed.

Occasionally our cams will have technical difficulties, we constantly strive to have 100% up time. If a cam is not working just change to a different cam and be assured that we are working on getting the cam working again in a timely manner.

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FURTHER ASSISTANCE

If you need further assistance or are having problems with some other feature on our site, please email support@surfinglive.com or call 808-484-7900. Thank you.