iTV360 Live Player Interface Technical Support

Having trouble viewing one of our Live Streams? Review the issues in blue below to solve the Live Streaming Issues.

Please review the Technical Specifications information section below. Live Flash Player streaming is addressed in the first section. Please scroll down for Windows Media Player Support. The Live Scoring component with our player is controlled by Beach Byte and not Surfing Live or iTV360.

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Scroll down for Windows Media Player Support.

Flash
You must have Macromedia Flash 9 or above installed on your computer. Much of our content including the live stream is Flash, in order to have a good user experience make sure you have the newest version of Flash installed. Get Flash 9 Player here.

High Speed Internet
You must have a high speed connection either DSL, Cable or T1. Our live feed runs with a bit rate of up to 600K. If you are getting a constant "buffering" message in the player window then your connection is not fast enough or is experiencing trouble. Please try to restart your web browser. If that does not work, please restart your computer.

Scheduled Live Event Times
Make sure you are viewing the LIVE event on the scheduled event times. You may see a black screen after pushing the play button. Most likely the event is off.

Black Screen after pressing Play Button
Please make sure you are trying to view during scheduled webcast times. If you know the event is on and are still seeing a black screen, please try to clear your cache on your Internet Browser and try to connect again. To clear your cache:

Clear your Cahce on your Browser.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
1 Click on Tools, then choose Internet Options.
2 Click the General tab.
3 Click the Delete Files button.
4 On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
5 To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator 7:
1 Choose Preferences from the Edit menu.
2 Double click on the category Advanced, then select Cache.
3 Click the Clear Cache button, then select OK to close.

In Firefox/Netscape Navigator 8:
1 Choose Options from the Tools menu.
2 Click the Privacy icon, then select Cache
3 To close the Options window click OK.

To clear your browser cache on a Mac:
In Safari:
1 Choose Empty Cache from the Safari menu, then click Empty.

In Firefox:
1 Choose Preferences from the Firefox menu, then select the privacy icon.
2 Click the Clear button within the Cache section.
3 Click OK to exit.

Other Support
If you continue to have problems please try the Windows Media Stream or email out Support Team at: support@itv360.com

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High Speed Internet
You must have a high speed connection either DSL, Cable or T1. Our live feed runs with a bit rate of up to 600K. If you are getting a constant "buffering" message in the player window then your connection is not fast enough or is experiencing trouble. Please try to restart your web browser. If that does not work, please restart your computer.

Scheduled Live Event Times
Make sure you are viewing the LIVE event on the scheduled event times. You may see a black screen after pushing the play button. Most likely the event is off.

Windows Media Player 9 or above
You must have Windows Media 9 or above to view the live stream. Get the FREE Player here!

On a Mac?
You must have Flip4Mac for your operating system installed to view the Windows Media Player Live Stream. Download Flip4Mac here!

Webcast Broadcasting
The nature of webcast broadcasting is very different from that of traditional television. When broadcasting live events over the internet, the quality of the video feed is compromised due to bandwidth. The events are typically streamed live at 300k or more, which is a high industry standard and looks best in the 480x360 main media window. The quality will be appear to be degraded when using the full screen option.

Flash
It is also recommended to have Macromedia Flash installed. Much of our content is Flash, in order to have a good user experience make sure you have the newest version of Flash installed. Get Flash 9 Player here.

Full Screen [does not work on Macintosh Platform]
Simply double click the live action screen to display the live webcast in full screen mode. Double click the screen again to get back to the main browser window. You can also use all the right click functions on the Windows Media Player live stream. Unfortunately, this feature is not supported by Macintosh.

Is Firefox on the PC “Squishing” the Video Stream?
Click here to install the Firefox WMP update to fix the screen resolution size.

Technical Specifications
Windows Microsoft Windows®: 98SE, 2000, Millennium Edition, XP Home Edition, XP Professional, or Vista Microsoft Internet Explorer 5.5, Netscape Navigator 7, Firefox 1 or Opera 7.51 128 megabytes (MB) of RAM Broadband Internet connection or access to a high-speed network Super VGA (800 x 600) or higher resolution 16-bit sound card Speakers/headphones (switched on!)

Macintosh Mac OSX Safari 1.2, Firefox 1 or Opera 7.51 256 megabytes (MB) of RAM Broadband Internet connection or access to a high-speed network Super VGA (800 x 600) or higher resolution Speakers/headphones

Do I have to use Windows Media Player to view the live feed?
Mac users may watch video using version 9 for Mac OS X, new Intel based Macs (Macbook, Powerbook etc.) require Flip4Mac.
For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center. You can also upgrade to the most recent version of Windows Media Player at any time. Open the Windows Media Player application and select "Check for Players Updates?" from the Help menu (Mac users: select "Check for Player Upgrade" from the Help menu.)

Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. If this problem persists, try closing the player, then re-launch it from any video link on nppllive.com.

What about firewalls?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or Network Administrator to see whether a security firewall is blocking video transmission.

I can open the player, but cannot see any video.
A browser error may have occurred. Try closing the player, then reopen it. Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider. If you can access the player on another machine or other people can view it, it may be a problem with your browser cache.

Clear your Cahce on your Browser.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
1 Click on Tools, then choose Internet Options.
2 Click the General tab.
3 Click the Delete Files button.
4 On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
5 To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)

In Netscape Navigator 7:
1 Choose Preferences from the Edit menu.
2 Double click on the category Advanced, then select Cache.
3 Click the Clear Cache button, then select OK to close.

In Firefox/Netscape Navigator 8:
1 Choose Options from the Tools menu.
2 Click the Privacy icon, then select Cache
3 To close the Options window click OK.

To clear your browser cache on a Mac:
In Safari:
1 Choose Empty Cache from the Safari menu, then click Empty.

In Firefox:
1 Choose Preferences from the Firefox menu, then select the privacy icon.
2 Click the Clear button within the Cache section.
3 Click OK to exit.

Other Support
If you continue to have problems please try the Windows Media Stream or email out Support Team at: support@itv360.com